Can I change my order once it's submitted? No. Once you’ve clicked on the 'submit order' button, your order is sent immediately to our warehouse to be processed for delivery. You cannot change the order or cancel it.
How do I return faulty items? 1. You will need the order reference number from your confirmation email and the details of the goods that you wish to return.
3. We will arrange for collection of the item by one of our carriers.
4. The item must be returned in its original condition, including any packaging. The carrier should give you a ‘proof of return’ receipt – you will need this if you have any queries regarding your returned goods. We will despatch a replacement product or process a refund once we’ve received the returned items.
Can I have my order delivered to a different address? Yes. You can enter your delivery address details at the Checkout.
How can I track my order? You are able to track your order by emailing helpmeout@everbritedirect.com . Alternatively you can telephone Client / Customer services on 0845 456 7669, (9am-5pm Mon - Fri) give them the invoice number and find out the order status.
I don’t have a Trade Account, do I still need to sign in to use everbritedirect.com No. Only registered trade customers need to sign in.
What do I need to do to get an Everbrite Direct trade account? To qualify for an Evebrite Direct trade account you need to be a Limited company or Sole Trader working in the building industry. Just click on the ‘Register’ button and fill in the online form or call 0845 456 7668. (9am-5pm Mon - Fri)
What does it mean to ‘sign in’ as a trade customer? Once you’ve been accepted as a trade customer (either by applying online or by telephone) you can use the ‘Sign-in’ button to enter your user name and password which will automatically qualify you for any available trade discounts.
Once you’re signed in the website will automatically update its prices to reflect the discounts that you qualify for.
